Feeling the Love for Experience Design

As curators, Peter and Katie are constantly looking for smart ideas that their clients need to know about. In this video, they debrief a podcast on Experience Design (build in the love) from HBR Ideacast that challenges leaders to focus on the overall experiences their employees and customers are having, and to settle for nothing less than a 5 out of 5 rating. ♥️♥️♥️♥️♥️

https://hbr.org/podcast/2026/04/to-gain-customer-and-employee-loyalty-go-beyond-good-enough